Branch Field Service Manager - Cripple Creek & Victor (Manufacturing)

Position Summary:

The Branch Field Service Manager plays a critical leadership role in overseeing the efficient and profitable operation of the branch field service department at a mine site. This position is responsible for managing a team of skilled technicians, ensuring high-quality service delivery, and maintaining strong relationships with a critical customer and internal stakeholders.

The ideal candidate will bring a deep understanding of mining equipment service, safety compliance and efficiency, advising and making recommendations with respect to the best interests of the company, while driving site performance and customer satisfaction in a demanding mining environment and working in a manner that reflects the company's vision of working as “One Professional Team.”

This position reports to the General Manager of Service.

A career with Wagner Equipment Co. offers growth opportunities and a comprehensive benefits package. Click here to learn more.

Pay Range: $77,500.00 - $106,200.00 Annually

Salary is dependent on education and experience.

Employee Benefits: Wagner Equipment Co. provides the following benefits to all full-time employees

• Paid Time Off (PTO) Plan
• Company Paid Holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• 401K Savings Plan
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Team Leadership:

• Oversees some or all of: Field Service Dispatchers, Journey Technicians, Resident Field Service Technicians, and Service Writers.
• Supervise branch field service specialists, providing guidance, coaching, performance reviews and performance management.
• Foster a positive, collaborative team environment, emphasizing accountability, adaptability, and continuous improvement.
• Hires, trains, and directs the work of all field service personnel to perform at the highest level possible.

Administrative & Documentation Management

• Oversees all administrative needs and maintains paper flow, including invoicing, customer feedback.
• Ensures all warranty invoicing to internal and external customers is completed.
• Maintains and supplies all truck administrative paperwork, safety requirements, and DOT records.
• Handles and executes warranty in the best interest of the company and works with the warranty specialist regarding special warranty situations.

Budgeting & Planning

• Develops and manages yearly budget for the Branch Field Service department.
• Plans long-term and short-term truck equipment and tooling purchases and makes recommendations
• Makes long and short-range plans on equipment and facilities requirements and makes recommendations.

Technician Support & Development

• Provides safety equipment and training to all field service technicians as needed.
• Collaborates with the Wagner Training Institute Service Training Manager to schedule field technicians into schools and classes.
• Applies working knowledge of Caterpillar systems including basic mechanical, electrical, and hydraulic systems.

Customer Service & Sales Support

• Works with customers to resolve concerns about service work.
• Recommends the most cost-effective repair procedures and guidelines to customers.
• Works closely with customer to understand and manage key mining KPIs, such as MTBF, MTTR, Physical Availability, and PM Compliance

Safety & Compliance

• Maintains and executes good housekeeping and safety in the workplace to promote company image and employee safety.

• Ensure the Branch complies with safety regulations and company policies and addresses safety issues proactively.
• Promote a safe working environment and address safety issues proactively.

Other Responsibilities

• Other duties as assigned by manager.

 

Minimum Qualifications:

• High School Diploma or equivalent
• 5+ years of experience in field service leadership or a similar role
• 5+ years servicing heavy equipment
• 5+ years customer service experience
• 5+ years administrative/clerical experience
• 3+ years sales experience
• Intermediate knowledge of Microsoft Excel, Outlook, and PowerPoint 

 Preferred Qualifications:

• Bachelor's degree in Business Administration or a related field
• Basic knowledge of DBS and Wynne
• Basic knowledge of ET/SIS/SIS Web/STW

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Ability to perform data entry, use of telephone, reading/writing, reasoning, organizational, communication & analytical skills

Travel Requirements:

• 1- 25%

Work Environment:

• Noise: Quiet
• Indoors

 Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Service