Sr Customer Support Management Professional - Delivery consultant (REMOTE) (Finance)

As a Delivery Consultant, you will support all phases of product delivery and implementation. This includes analyzing and documenting customer business requirements, conducting requirement gathering workshops with customers, and configuring and installing software as a service solution (SaaS). This is a unique opportunity to be a part of a new team working with premier accounts. This position will interact with various levels of management and will have great visibility both internally and externally.

You will work with a professional services delivery manager and operate on a fully-remote schedule.

In this role, you will have a broad impact on customer satisfaction, operational efficiency, team performance, customer retention, innovation and brand perception. Your expertise and leadership in customer support management contribute to the organization's success in delivering outstanding support experiences and building strong customer relationships.

KEY RESPONSIBILITIES:

• Work closely with the team of customer support professionals
• Develop and implement strategies to improve customer satisfaction and loyalty
• Resolve complex customer issues and escalations
• Collaborate with cross-functional teams to drive process improvements
• Analyze customer data and trends to identify areas for improvement

Travel: 25% to 50% Domestic travel with possibility of international travel

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Connecticut, and Hawaii is $100,300 - $125,400. For Washington and most major metropolitan areas in New York & California, the annual base salary range is $100,300 - $125,400. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

U.S. PERSON REQUIREMENTS
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.Sr. Customer Support Management Professional - Delivery consultant (REMOTE) in Atlanta, GA; Charlotte, NC; Houston, TX IA, Customer Support ManagementYOU MUST HAVE:

• 3+ years of proven experience in an analytical or business/quality systems environment
• Familiarity with writing user stories and capturing them in tools such as Agile Accelerator, Jira, Excel
• Familiarity with Agile process and ability to plan Sprints throughout the delivery lifecycle
• Excellent analytical, logical, presentation and interpersonal communication skills as it relates to customer facing requirements gathering and solution consulting in a SaaS environment
• Ability to lead projects, manage multiple tasks involved in meeting deadlines and deliverables and possess the necessary technical aptitude to utilize features available in a SaaS offering
• Must be willing to travel 25%-50%. Possibility exists you would travel international if necessary

WE VALUE

• 3+ years of Salesforce experience
• Familiarity with MS Office Outlook, Word, Visio and Excel
• Familiarity with any database management system (DBMS) such as Oracle and/or MS SQL Server is also a plus.
• Experience with other SaaS software, document management systems or quality management software tools (i.e. ERP, MES, EDMS and QMS)
• Experience with implementing QMS, documenting validation plans and conducting customer workshops

ABOUT HONEYWELL

Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here: https://www.honeywell.com/us/en

THE BUSINESS UNIT

The Strategic Business Group (SBG) of Industrial Automation at Honeywell focuses on providing solutions that enhance manufacturing processes and improve operational efficiency through automation technologies. This group plays a crucial role in helping industries adopt innovative systems that leverage advanced software and hardware for streamlined operations.About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.