Network Provisioning Specialist, Network Optimization (Information Technology)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

The Network Provisioning Specialist (NPS), Network Optimization is responsible for the design, provisioning, grooming, de-provisioning, and documentation of lit services across the Crown Castle Fiber network. You will work with technologies and platforms including Juniper, Cisco, Ciena, and others, ensuring efficient and accurate circuit deployment, deprovisioning and optimization.

WHAT YOU WILL DO

• Design and document Ethernet and IP circuits using NetCracker and Visio.
• Provision, groom, and de-provision circuits on live production switches and routers.
• Troubleshoot network issues across various platforms including:
  • Juniper MX and Ciena routers and switches
  • Cisco ASR routers and SONET platforms
  • MRV/ADVA, Brocade, Ericsson, and Accedian switches
  • Ciena optical transport platforms
• Participate in project kick-off meetings and collaborate with Project Managers.
• Identify and flag provisioning jeopardies and capacity constraints.
• Support Field Operations and ensure accurate system close-outs.
• Maintain detailed documentation of network facilities and circuits.

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• High school diploma or equivalent required.
• Associate degree in a technical field or equivalent experience preferred.

Experience Qualifications

• 1 – 3 years of Ethernet, and/or DWDM circuit design, provisioning or equivalent engineering experience 
• 1 – 3 years in a carrier or ISP environment 
• Knowledge of Collocation and Carrier Hotel MMRs, cross-connects, and demarcation standards.
• Experience working with third-party carriers.
• Telecom industry experience in a carrier or ISP environment.
• Strong understanding of wide area networking technologies including dark fiber, SONET, DWDM, IP, and switched Ethernet.
• Familiarity with provisioning and troubleshooting protocols such as QinQ, MPLS, VPLS, BGP, and tag stacking.
• Experience with NetCracker Circuit Inventory Management a plus
• Strong analytical and troubleshooting skills across Layer 2 and Layer 3 technologies.
• Excellent verbal and written communication skills.

Licenses and Certifications

• JNCIA certification is a plus.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Working Conditions:

This role falls into our hybrid work model working in the office or data center on Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office, home or a data center.  There is an expectation of collaboration with teammates, vendor meetings, site walks, site remediation and stakeholders, and for emergency matters that could require travel. 

Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results

Compensation

The pay range offered for this position is $29.62 - $40.72 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Operations