Assistant Regional Manager - Northeast area - Full-Time (Project Management)
ASSISTANT REGIONAL MANAGER – Northeast area - full-time
$85,000 - $94,000 / year
(salary based on experience)
The Assistant Regional Manager is expected to live within the northeast geographic area
Must be eligible to work in the United States without visa sponsorship.
Full-time Benefits and bonus eligible!
BENEFITS
Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Sick Time, Paid Holidays, and Wellness Reimbursement Program.
COMPANY BACKGROUND
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.
Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.
POSITION SUMMARY
The Assistant Regional Manager (ARM) directs airport operations by building and developing a strong team of front-line staff. The ARM is responsible for increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity. The ARM is responsible for the P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials, and equipment.
KEY RESPONSIBILITIES
- Overall responsibility for a multi-million-dollar P&L, with the expectation to deliver revenue growth vs. annual and budgeted plans
- Lead business unit consisting of multiple terminal and a workforce of 100+ employees
- Coach Operations Managers to ensure daily operational performance goals are met through labor force management and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.
- Seek and develop new business opportunities; e.g. airport services, other vending opportunities
- Develop and maintain strong relationships with key stakeholders within the airport community as well as peers within Smarte Carte.
- Participate in the development and implementation of corporate strategic initiatives to grow revenue and earnings
- Effectively translate strategic initiatives into meaningful and actionable goals for mid-level managers
- Other duties as assigned
EXPERIENCE
- Minimum of 3 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.
- Demonstrated P&L management experience is required
- Minimum of 3 years of direct management experience and the ability to manage across a wide range of capabilities and personalities
- Previous experience in labor union/collective bargaining contract negotiation
EDUCATION
- Bachelor's degree in a related field
- MBA or relevant master's degree a plus
KNOWLEDGE, SKILLS AND ABILITIES
- Possess strategic leadership, planning and thinking skills and value chain mind-set.
- Demonstrated success working in a cross-functional team environment
- Ability to successfully manage the institutional complexity within assigned airports
- Demonstrated business acumen as defined by a proven track record of success in an operational environment
- Must demonstrate experience and ability to lead large scale process implementation with measurable improvements in financial and/or performance metrics
- Ability to forge positive relationships with external constituents e.g. customers, clients, supplier partners, etc., and manage across a wide range of capabilities and personalities.
- Excellent verbal and written communication skills
- Strong negotiation skills and experience in establishing global supply partners
- Strong financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI's affect financial outcomes
- Organized and able to manage multiple priorities effectively
- Proficient knowledge of Microsoft Office/Suite
- Superior management skills; ability to influence and engage direct and indirect reports and peers
- Strong knowledge of leading teams through significant change in a large organization
LEADERSHIP CHARACTERISTICS
The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. This executive is highly intelligent and enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking and ability to translate strategic priorities into that also leads to actual results. This is a practical versus a theoretical thinker who should demonstrate the following competencies:
- Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators. Able to articulate what a successful culture looks like and develop a detailed roadmap for building that culture.
- Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
- Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.
- Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
- Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.
- Ethics: Highest level of professional integrity and honesty as well as personal credibility.
CERTIFICATIONS/LICENSES
- Ability to get airport badge is required
- Valid Driver License required
PHYSICAL REQUIREMENTS:
- Walk and stand for long periods of time
- View computer screen(s) and typing for long periods of time
- Work under deadlines
- Lift 40 lbs. to waist height
- Push/pull 75-100 lbs.
#LI-VG1
Experience
Required- 3 year(s): Direct management and supervising of employees
- Demonstrated P&L management
- 3 year(s): Experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.
Education
Required- Bachelors or better in Business Administration or related field
- Masters or better
Licenses & Certifications
Required- Drivers License
- Airport Badge
Skills
Required- Critical Thinking
- Strategic Thinking
- Collaboration
- Attention to detail
- Reporting
- Data Analysis
- People Management
- Conflict Resolution
- Computer
- Multitasking
- Strategic Planning
- Problem Solving
- Prioritizing
- Coaching
- Decision Making
- Time Management
- Customer Service
- Communication
Behaviors
Required- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Required- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Financial: Inspired to perform well by monetary reimbursement
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
