Residential Service Technician (Finance)
Who is Wayne Dalton Sales and Service?
Wayne Dalton Sales and Service is a brand of the Overhead Door Corporation, founded in 1921, a Sanwa Holdings Company, headquartered in Lewisville, TX. The Overhead Door Corporation also includes brands such as Wayne Dalton, Overhead Door, Todco, Horton, Genie and Creative Door.
Wayne Dalton Sales and Service supplies, installs, services, and maintains Wayne Dalton garage doors, commercial doors, garage door parts and Genie® garage door openers across the United States. These brands embody the same quality, safety and dependability Wayne Dalton Sales and Service is known for.
Wayne Dalton Sales and Service is a division of Access Systems Division (ASD), one of the most recognized and respected brands in the garage door industry. Wayne Dalton Sales and Service operates in 17 locations in the United States providing sales and service of residential and commercial overhead doors. ASD has stood for product quality, expertise, and professional service for almost 100 years. Our nationwide network of authorized distributors leads the way with its reliability and professionalism.
- 6 month -1 year related installation or construction experience
- Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
- Ability to read and interpret documents such safety rules, operating and maintenance instructions, and procedure manuals.
- Basic math skills required.
- Ability to read a tape measure and convert nominal measurements
- Willingness to learn product and processes.
- Must have valid DL
Educational Requirements
- High School Diploma or GED
Physical/Work Environment Requirements
- Ability to work in outside weather conditions
- Ability to lift up to 75 pounds.
- Repetitive standing, lifting, reaching, bending, climbing, & kneeling
- Working on ladders at varying heights.
- 6 month -1 year related installation or construction experience
- Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
- Ability to read and interpret documents such safety rules, operating and maintenance instructions, and procedure manuals.
- Basic math skills required.
- Ability to read a tape measure and convert nominal measurements
- Willingness to learn product and processes.
- Must have valid DL
Educational Requirements
- High School Diploma or GED
Physical/Work Environment Requirements
- Ability to work in outside weather conditions
- Ability to lift up to 75 pounds.
- Repetitive standing, lifting, reaching, bending, climbing, & kneeling
- Working on ladders at varying heights.
Additional responsibilities for the Field Service Technician include:
Ordering and gathering components and parts
Performing acceptance tests
Suggesting improved methods and techniques to customers regarding door care and operation
Recommending system improvements to customers
Keeping service information confidential
Participating in educational opportunities and reading professional publications to stay current on your technological knowledgeAs a Field Service Technician, you will service existing accounts by analyzing work orders, investigating complaints and resolving problems.
Additional responsibilities for the Field Service Technician include:
Ordering and gathering components and parts
Performing acceptance tests
Suggesting improved methods and techniques to customers regarding door care and operation
Recommending system improvements to customers
Keeping service information confidential
Participating in educational opportunities and reading professional publications to stay current on your technological knowledge
