Corporate Administrative Specialist (Administrative)
OPC Pest Services is rapidly growing across Kentucky, Southern Indiana and Southern Ohio and we're searching for our next Corporate Administrative Specialist. If you're looking for competitive wages and you embrace an engaged, team-centered work environment as you work to assist our branch administrative staff at the corporate office, we have an amazing career for you!
We Offer…
- Competitive hourly wages dependent on skill level--starting wages between $23 - $28 per hour;
- Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information);
- 401(k) plan with 4.5% company match, Rollins Corporation employee stock purchase plan;
- Six paid holidays and a generous PTO (paid time off) program--receive up to 15 PTO days your first year;
- Employer discount program through PerkSpot;
- An energetic and diverse staff that appreciate each other and the communities that we serve.
We look forward to having you on our Team!
Responsibilities
Who are you?
A positive administrative professional who enjoys solving problems, building relationships, and having fun while working hard. You relate well to all kinds of people, and you will listen and understand their needs. You explain things easily in ways that people can understand, and you are committed to paying attention to details. As a problem solver, you enjoy identifying gaps and issues as well as the solutions. You also know it's not just all about the bottom line. You are also someone that cares about their community, and you want to work for a company that does, too. We're looking for that person that wants a career with a family feel because that's OPC Pest Services.
What You'll Be Doing:
As the OPC Corporate Admin, you would be the primary contact for OPC Branch Administration at the corporate level, responsible for coodrinating business activities to Branch Administrative Specialsit to maintain continuity of administrative services. This position facilitates communication, develops administrative efficiencies with branch admins and provides administrative support to the respective company functions (operations, service, accounting, HR/Payroll, etc.) within the Corporate Office.
- Reviews cancellations, $0 jobs, distribute to Service Managers the duplicate appointment report;
- Compile non-serviced list/subscription holds; report cancellation rates to management;
- Create seasonal updates for reminder calls, monthly/weekly program calls, welcome emails, etc.;
- Assist with CRM cleanup as needed; set up new job types, users, flag codes, etc. in CRM systems
- Research & implement new CRM features;
- Perform database maintenance and generate region reports / audits with assistance from Customer Service Representatives; use CSRs to help with updates as needed;
- Maintain Branch Policies/Procedures and scheduling consistent with corporate policy across all branches;
- Run initial commission reports on a weekly basis, send to RM for approval; forward to payroll;
- Provide reports to division support, marketing/admin/accounting;
- Encourages staff to follow OPC's P.E.S.T. core values;
- Monitor and responds to emails in various administrative inboxes.
- Answers questions and recommends corrective services to address customer complaints.
- Provides communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions.
- Recommends procedures to improve efficiency of branches from a corporate office standpoint.
- Performs corporate office admin support such as mailing, posting, bulk copying, supplies, office equipment maintenance calls, corporate function meals and coordinating events;
- Other duties as assigned.
If you're organized and enthusiastic, you are ready to be a P.E.S.T.!
Our Core Values
Be a P.E.S.T.
Professional . . . Do your best to be the best
Ethical . . . Do the right thing
Selfless . . . Do more for others
Teamwork . . . Do it for you, me & OPC
Join OUR High Quality Pest Control Team!
Qualifications
Must be able to work onsite in our Jeffersontown, Kentucky Corporate Office and be able to pass a pre-employment criminal history background check and drug screen.
- Experience in home services industry is preferred
- Preferred candidate will have at least 2 years of relative CRM experience
- Must have advanced keyboarding skills and be able to communicate both verbally and in writing with minimal error rate
Apply today to become a P.E.S.T. with OPC!
OPC Pest Services is an Equal Opportunity / Proud Veteran / Individuals with Disabilities Employer
