Ecommerce Coordinator (Finance)

Do you have experience in sales and service? Do you thrive on providing an exceptional customer experience? Are you an excellent communicator with a knack for using web-based technology? If so, then we'd like you to join our dedicated team as an eCommerce Coordinator.

About the Role:

You will:

• Support the day-to-day operations and management of web order entry tools, SupplyZone, SupplyWeb and SupplyScan. Ensure these systems are running smoothly and troubleshoot any issues that arise.
• Act as a resource for customers using our web-based ordering systems and related technologies. Provide set-up, training, and guidance to ensure customers are fully equipped to utilize the systems effectively. Offer ongoing support to resolve any issues or questions.
• Assist in the creation of strategies to increase Profit Center eCommerce technology utilization as well as customer utilization of eCommerce platforms and company sales tools.
• Visit customer sites to assess needs, potential, and viability in electronic sales and service tools utilization.
• Work with customers to maintain SupplyScan consignment inventory with replenishment shipments, regular cycle counts and annual inventory.
• Help new customers through the onboarding process for web-based ordering tools, ensuring they understand the features, benefits, and best practices for using the systems. Provide ongoing consultation and support to optimize their usage of these tools.
• Support the sales, inventory, and operations teams to ensure a seamless customer experience. Coordinate with IT and other departments to ensure system integrations are functioning correctly and customer data is up to date.
• Track key metrics related to web order volume, system usage, and customer engagement. Provide regular reports to management to evaluate the effectiveness of e-commerce operations and identify areas for improvement.
• Join industry associations to stay informed about market conditions, new technologies, and trends.
• Conduct all business in accordance with Company policy and procedures.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1 or more years of experience in sales and service.
• Extensive knowledge of products sold at profit center helpful.

Our ideal candidate will also:

• Have experience with automated supply chain technology.
• Understand computer applications related to eCommerce, mobile application, and ERP system integration.
• Have experience with social media, online content management, digital marketing, and SEO.
• Be driven to continually identify and pursue new customers and to increase market share and profitability of each account.

• Possess a strong work ethic and a high standard of integrity.
• Possess excellent people and verbal/written communication skills.
• Be able to provide support and create positive, influential relationships with customers and vendors.

• Be able to learn and operate the computer-related systems used for business operations.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain customer and vendor contact files, to schedule appointments, and to analyze performance data.
• Be able to read, write, speak, and understand English.

Hajoca Corporation Job 8213 by eQuest