Director of Training and Quality - The Diplomat Beach Resort (Finance)

The stunning Diplomat Resort Hollywood is seeking an organized, dynamic Director of Training and Quality to lead the transition to the Signia Brand. Signia by Hilton hotel infuses sophistication into every stay, offering the world's best meetings and events, a vibrant atmosphere, exceptional amenities and personalized service catered to the needs of today's global traveler all at the edge of the Atlantic Ocean. The Diplomat Resort Hollywood is seeking someone who is guest and service focused, with solid relationship building and problem-solving skills. A collaborative approach, along with the ability to cultivate a positive culture and union experience will round out our ideal candidate.

The Diplomat Resort Hollywood boasts 1,000 rooms and 200,000 square feet of space. It is ideally situated on the golden sand beaches of Hollywood, Florida, this impressive hotel offers the ideal retreat. Every day at our distinctively unique resort is memorable. Whatever your pleasure, there is plenty to do at and around our stunning beach resort. Relax in a poolside cabana by our one-of-a-kind, infinity-edge pool featuring a porthole with two waterfalls overflowing into a 240-foot lagoon pool. Play golf just a mile away on an 18-hole championship course featuring 6,800 yards on a par 72 for a challenging game or play a set on one of ten tennis courts located there. The resort's luxurious full-service spa showcases scenic ocean views. Adjacent to the spa is a two-story, 24-hour fitness center. 

A Director of Training and Quality is responsible for directing and administering the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Director of Training and Quality you would be responsible for directing and administering the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.
• Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.
• Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.
• Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate standards.
• Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of training activity.
• Assist with Human Resources functions, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!

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