Manager Collaboration & ServiceNow Technology (Finance)

Job Description:

Summary

The Manager of Collaboration and ServiceNow Technology is responsible for driving the operations, management, administration, maintenance, and support of the Microsoft 365 Collaboration technology, including Teams, SharePoint, and Power Platform along with all ServiceNow environment(s) across the organization. This role maintains a heavy focus on developing and maturing the employee user experience throughout the organization. Through the recruitment, support, and management of a team of technical staff, the incumbent will drive the delivery of technologies that optimize and streamline messaging, collaboration, workflow, automation, and work management. Additionally, they will maintain a high level of availability, security, and functionality through sound administration and governance.

Essential Accountabilities

• Responsible for the overall accountability of IT-related aspects of a collaboration and ServiceNow portfolio of applications. Fosters an environment of continuous improvement, developing metrics, standards, and governance controls required to manage their development teams. Additionally, serves as vendor relations point-of-contact for any third-party software platforms within their portfolio.
• Collaborates with stakeholder groups to design and implement ServiceNow and Collaboration technology solutions that meet business needs and enhance operational efficiency while ensuring solutions are scalable, maintainable, and aligned with best practices. Additionally, identify opportunities for process improvements and automation within the ServiceNow and Collaboration platforms while implementing best practices and industry standards to enhance platform efficiency while staying updated with the latest features and functionalities
• Oversees the development and governance of user guides, training materials, and documentation while providing ongoing support and training to end-users to ensure they can effectively use the ServiceNow and Collaboration platforms.
• Acts as IT Product Owner, driving platform currency, vulnerability remediation, and other departmental requirements. Manage Continuous Integration/Continuous Deployment (CI/CD) pipelines for ServiceNow and Collaboration technology applications while ensuring automated testing and deployment processes are in place to maintain platform stability
• Provides oversight of all production support activities including change management, incident management, and on-call scheduling. Serves as escalation point-of-contact for issues and incidents within the portfolio while managing multiple competing priorities, covering project, maintenance, and production support work.
• Oversees data governance processes, record information management, data security measures, and compliance requirements. Ensuring that department practices comply with federal and state laws as well as corporate policies.
• Monitors effective utilization and availability of material resources by planning, budgeting, and maintaining operational costs within corporate guidelines.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Conducts periodic staff meetings to include timely distribution and education related to departmental and Ethics/Compliance information.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Minimum Qualifications

• Seven (7) years of experience in an Information Technology related field required of which five (5) years of experience with ServiceNow and messaging and/or collaboration tools and services.
• Bachelor's degree in computer science, Information Technology, or relevant field. lieu of degree, six (6) additional years of experience in an Information Technology related field required.
• Prior experience in a defined leadership role.
• Advanced experience leading and managing a team of technical development / engineering professionals, with strong project management skills and the ability to drive initiatives from conception to completion.
• Intermediate understanding of ServiceNow architecture, integration capabilities, and best practices for performance optimization and security; experience with scripting languages such as JavaScript, Glide, and PowerShell is preferred.
• Intermediate analytical skills to troubleshoot and resolve complex technical issues; ability to analyze data and metrics to improve service delivery and operational efficiency.
• Demonstrated in depth knowledge of collaboration tools and services such as SharePoint, Microsoft Teams, OneDrive, Yammer, etc.
• Advanced ability to effectively prioritize and execute tasks and achieve goals with limited supervision.
• Advanced analytical, diagnostic, problem-solving skills, and project planning and project management.
• Demonstrated in depth knowledge and experience in structured systems analysis and design, building user relationships, data gathering techniques, and management information systems.

Physical Requirements:

• Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.
• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.

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One Mission. One Vision. One I.D.E.A. One you.

Together we can create a better I.D.E.A. for our communities.

At the Lifetime Healthcare Companies, we're on a mission to make our communities healthier, and we can't do it without you. We know diversity helps fuel our mission and that's why we approach our work from an I.D.E.A. mindset (Inclusion, Diversity, Equity, and Access). By activating our employees' experiences, skills, and perspectives, we take action toward greater health equity.

We aspire to reflect the communities we live in and serve, and strongly encourage people of color, LGBTQ+ people, people with disabilities, veterans, and other underrepresented groups to apply.

OUR COMPANY CULTURE:

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation, and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s):

Grade E9: Minimum: $110,093 - Maximum: $198,168

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.