Service Writer (Finance)
Overview
Thermo King of Houston is Now Hiring a Service Writer at 772 McCarty Street, Houston, TX 77029. Responsible for performing a wide range of administrative and office support activities for the Service Department of Stewart & Stevenson that are critical to the efficient operation of the organization.
Responsibilities
- Assist with answering telephone and monitor lines on hold for prompt response time.
- Greet service customer with a positive attitude.
- Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form.
- If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form
- Document customer complaints
- Open work order
- Maintain communication with service management on progress.
- Keep customers informed on progress of service jobs.
- Write up and prepare work orders for final review and invoicing get purchase orders for open accounts.
- Maintain a strong, personal commitment to the safety culture.
- All other duties as assigned.
Qualifications
Competencies
- Demonstrates quality work through accuracy, thoroughness, and attention to detail.
- Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
- Strives to continuously build knowledge and skills and share expertise with others.
- Commitment to a standard of excellence in customer service.
- Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
- Exhibits superior dependability by consistently arriving to work on time and as scheduled.
- Contributes to building a positive team environment through commitment, respect, and communication.
- Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
- Shows organizational support by consistently following policy and procedures.
- Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).
Education/Experience:
- High school diploma or general education degree (GED) or equivalent combination of education and experience.
- Experience working with customers, vendors and all levels of an organization is preferred.
Physical Activities & Requirements:
- Ability to lift up to 25lbs.
- Ability to sit for long periods of time.
- Work in air-conditioned office, outside and workshop.
- Will be required on occasion to work more than 8 hours on one shift.
- Requires occasional bending, stooping, lifting and carrying.
- Reaching or handling with arms, hands and fingers.
- Manual dexterity sufficient to work with fingers (i.e. frequent typing)
- Normal vision with or without corrective lenses.
Working Conditions:
Standard Office Criteria
