Senior Admissions & Collections Clerk (Finance)

The County of Riverside's University Health System - Medical Center, is seeking a regular Senior Admissions & Collections Clerk to join their Registration and Emergency Room Team in Moreno Valley. This position will require the incumbent to work a rotating 6/8/12 schedule, with shifts from 7:00 AM to 7:30 PM, including every other weekend. The days for this schedule may vary depending on department need and weekends and holidays may be required.

The ideal candidate will have excellent communication and organization skills. Under general supervision, the incumbent will be responsible for training and supporting new and existing staff, ensuring compliance with hospital policies, conducting competency assessments within 30 days of training new hires, addressing patient concern, ticket creation and follow-ups, ensuring necessary consents are obtained from patient prior to discharge, maintaining strong relationships with all departments, executing cost-effective resource use while adhering to timelines and quality standards, providing feedback for operational improvements, and facilitating team collaboration to meet department goals; leading staff and performing complex and varied work in the areas of patient admissions, accounts and payment plans; performs other related duties as required. Bilingual candidates in Spanish are preferred but not required.
The Senior Admissions and Collections Clerk is the lead level classification in the Admissions and Collections series and reports to an appropriate supervisory or manager level position. Incumbents are working leads who perform the more technical assignments of interpreting and applying policies and procedures pertaining to hospital or clinic patient admissions, and processing complex patient accounts. The Senior Admissions and Collections Clerk is distinguished from the Admissions and Collections Clerk in that the latter is responsible for evaluating and determining financial liability for services and establishing payment sources and plans consistent with the patient's ability to pay.

The most competitive candidates will have the following experience and knowledge:
- 2 years of Hospital Registration experience
- Training and complaint resolution experience
- Epic
- Microsoft Office
- Ability to type at least 45 wpm
- Commercial Insurance, Medi-Cal, and Medi-Cal Managed Care
- Cash collections

Meet the team!
RUHS-MC Website• Lead and train staff; maintain work schedules, time and attendance logs and reassign staff, as needed; provide technical guidance to staff and prioritize work assignments.

• Register patients for medical services such as emergency treatment care and non-emergency walk-in treatment following registration procedures; evaluate assistance eligibility and refer patients to the appropriate public assistance program if eligible; ensure patient insurance forms and cards comply with medical assistance programs and private insurance carriers to process billings and payments.

• Access data from the department computer system to complete treatment authorization request forms; interpret medical assistance program policies, rules and regulations regarding eligibility and payment schedules.

• Contact patient's medical insurance carrier to obtain authorization for treatment and to verify eligibility and coverage; complete patient's medical insurance or public assistance forms and attach cash payment receipt to ensure reimbursement from medical assistance program; receive payments for medical treatment from patients.

• Resolve patient ability to pay issues and questions; research liens, judgments, court costs, or law enforcement charges against outstanding balances on patient accounts; determine the need to issue refunds; determine which account to credit with unidentified payments.

• Research department systems and files for all outstanding patient account balances in order to post payments received on inactive accounts; review accounts for proper payments or charges; perform final audits and act as signature authority for claims, warrants, vouchers, payroll documents, purchase orders, supporting bills, and other supporting documents; authorize adjustments to accounts.

• Prepare and process fiscal records, statements or transactions which use a variety of accounting details and supporting documents. OPTION I

Experience: One year of experience comparable to Riverside County's Admissions and Collections Clerk.

OPTION II

Experience: Three years of clerical experience, one year of which must have included extensive public contact with responsibility for interviewing and decision making.

ALL OPTIONS

Knowledge of: Private and public medical insurance plans and the way they work; principles and practices involved in the establishment of consumer credit accounts; public and private medical insurance plans; techniques of effective patient interviewing; laws, rules, regulations, and policies, affecting patient accounts.

Ability to: Lead and assign work to others; resolve personnel and workflow problems; interpret admissions, credit and collection policies to patients and hospital staff; maintain effective working relationships with other medical staff, fiscal intermediary representatives and others; prepare clear and concise oral and written reports. What's Next?

Open to All Applicants

This recruitment is open to all applicants.

For questions regarding this recruitment

Contact Danilo Lozano at DaLozano@rivco.org with any questions regarding this recruitment.