Receptionist - Temp (Administrative)
Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Receptionist, in Anaheim, CA.
Provides front-line customer service and support for Planned Parenthood Orange and San Bernardino Counties by receiving customers (patients, visitors, and staff) and/or their phone calls, determining the nature of business, and directing external customers and/or their inquiries to the destination by performing the duties listed below.
At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:
- A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
- Benefits coverage starts after one full month of employment!
- Generous vacation, sick, and holiday benefits!
- Generous 401(k) matching contributions and more!
- To view our detailed benefits guide, please visit our career site at www.pposbccareers.org
Responsibilities
Essential Functions: Essential functions encompass the required tasks, duties, and responsibilities performed as part of the job and the reason the job exists.
- Greet customers, directing them to appropriate department/staff member. Ensure that all visitors complete the visitor log and receive visitor badge. Collect visitor badge as visitor leaves facility.
- Operate telephone console to receive incoming phone calls and messages.
- Receive deliveries (mail, courier service, supplies, etc.) and ensure distribution to appropriate staff/department.
- Manage and track all deliveries for the office.
- Act as point-of-contact for all building maintenance requests.
- Post all mail and ensure enough postage for the postage meter.
- Supervise the distribution of incoming and outgoing mail (U.S. Mail and interdepartmental).
- Ensure cleanliness and organized appearance of the front lobby and reception area.
- Ensure that break room supplies are purchased and monitored at appropriate levels. Assist in coordinating office supplies order for departments.
- Coordinate maintenance and repairs for office equipment.
- Perform variety of clerical duties for administrative departments as requested and approved by Supervisor.
Non-Essential Functions:
- Other duties as assigned.
PHYSICAL REQUIREMENTS:
The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
CORE COMPETENCIES – WE CARE:
- Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service. Handles problems quickly and efficiently. Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
- Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others' voices, creating spaces for honest conversation, and listening without judgment. Values and uplifts our collective diversity within in our agency.
- Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality. Follows all policies and laws that protect private & privileged information.
- Accessible: Is available and approachable to others, open-minded, fair and non-defensive. Appreciates constructive feedback and is a team player. Demonstrates good listening skills.
- Respectful: Values diversity and treats everyone with dignity and courtesy. Dependable and courteous of other people's time and commitments.
- Empathetic: Demonstrates interest and understanding in other people's feelings, attitudes and reasoning. Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Education:
- High school diploma.
Minimum Work Experience:
- Minimum of 2 years of front-desk/front-office experience required.
Other Requirements:
- Excellent communication skills, both written and verbal.
- Ability to read, write, and comprehend instructions, short correspondence, and memos.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization.
- Excellent customer service skills: internal and external.
- Demonstrated ability to manage difficult conversations with customers.
- Friendly telephone manners; maintaining diplomacy, firmness, and professionalism at all times.
- Accuracy and attention to detail essential.
- Professional appearance and attitude.
- Must be able to work with the public in a confidential and confident manner. Ability to discuss sexuality-related information in a relaxed, straightforward, professional manner.
- Availability to work flexible hours, as required.
- Ability to relate to diverse communities.
Agency Standard Requirements:
- Strong commitment to quality healthcare and excellent customer service is required.
- Must thrive in a fast-paced, rigorous environment with changing priorities.
- Ability to meet deadlines and work under pressure.
- Must demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook. Experience with electronic medical records may also be required.
- Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.
