Practice Secretary (Administrative)
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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!
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Time Type:
Part timeDepartment:
South End Washington Primary CareAll Locations:
1601 Washington StreetPosition Summary:
We are seeking a dedicated Practice Secretary to join our team! In this role, you will handle a variety of clerical and reception tasks to support our patients and staff. Your exceptional customer service skills will be vital as you greet patients and manage walk-ins. The Practice Secretary will report to the Clinical Coordinator.Key Responsibilities:
- Interact professionally and respectfully with patients and staff, addressing individual needs and concerns.
- Provide outstanding customer service to ensure patients feel welcomed and valued.
- Maintain a positive attitude and effectively use communication devices.
- Foster a team-oriented environment by demonstrating self-direction and motivation.
- Independently solve problems or know when to seek guidance.
- Manage patient check-out processes, including entering follow-up, referral, and X-file appointments in the system.
- Review After Visit Summary instructions with patients as needed and print additional labels.
- Prepare charts for the morning and assist with other opening and closing procedures.
- Utilize computer systems to schedule, cancel, and confirm appointments, request records, and communicate via email or staff messages.
Qualifications:
- High School Diploma or GED.
- At least one year of experience in a medical office setting.
- Proficient computer skills in a Windows environment; familiarity with medical terminology is preferred.
- Bilingual in Spanish is required.
Schedule & Compensation:
- Schedule: Per diem (minimum of 3 shifts per month required)
- Pay: Hourly rate starting at $20.00 up to $27.00 based on experience.
EEO & Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.
