Senior Product Manager (Software/Subscriptions) (Finance)
Overview
We are seeking a full-time Senior Product Manager (Software) in our Olathe, KS location. In this role, you will be responsible for managing software and services planning, roadmap, execution, launch, and lifecycle in the Garmin Consumer business segment for select Garmin applications. Senior Software Product Manager leads the development of more complex features and services for Garmin applications. A fully capable Senior Software Product Manager should be able to manage moderately complex features and services applications with minimal guidance.
Essential Functions
- Serve as a champion for moderately complex application features and services
- Understand and relentlessly champion Garmin Executive and Segment values & vision to set compelling app goals resulting in a superior customer experience that answers the question "Why Garmin" and "Why this App"
- In collaboration with Segment leadership, clearly identify and champion essential and superior features and services, the Key Requirements from the for feature and services concept, while discerning and rejecting features and services that are overburdened or are not useful to the target customer and/or stakeholders
- Be aware of compelling technology and understand the tradeoffs for implementation
- Understand and advocate for the voice-of-the-customer in Garmin application and services
- Develop thorough market, customer and competitor understanding as inputs to the software and services definition & design process
- Evaluate, review and gain Segment and Executive approval of concepts/features/prototypes/services in partnership with development team to meet the agreed upon vision and objectives
- Exercise well-aligned judgment regarding usability, customer expectations, and tradeoffs
- Define superior and essential software and services
- Assist with the development and management of worldwide software and services vision and roadmaps in collaboration with Segment Leaders, Engineering, Sales and Marketing that are in-line with the Segment vision and satisfy the objectives of the Segment business plan
- Develop criteria for new software and services including requirements, features, ecosystem strategy and lifecycle strategy
- Lead the creation of compelling software and services concepts in collaboration with Engineering, Sales and Executive management Serve as the software and services expert for Garmin applications
- Evangelize the feature and/or service's vision and unique selling points with Marketing and Marketing Communications and review to ensure timely, accurate, cohesive, and effective communication of key features and services in all deliverables (web, mobile, advertising, press release, social, training, launch materials, etc.)
- Provide Sales and Marketing with necessary software and service knowledge and technical expertise to support Garmin applications
- Provide training to Product Support, serve as their expert in software and service questions and collaborate with the support team to understand software and service issues in the field
- Manage software and service lifecycle and profitability
- Manage software and services over the full lifecycle of roadmap, concept, development, production and enhancements in collaboration with Engineering, Operations, Sales, and Marketing
- Monitor product gross margin and collaborate with sales leaders in all regions to maximize gross margins over the life of the product
- Evaluate product cost tradeoffs with engineering against voice-of-the-customer inputs to deliver essential functions and best value while being a good steward of Garmin's resources
- Monitor and give periodic software and services reporting of sales, gross margin, opportunities & threats to the Segment and Executive boards.
- Contribute roadmap, competitive analysis, and strategic planning input into yearly Segment business plan
- Serves as a mentor to less experienced Software Product Managers
- Demonstrates proficient use and knowledge of established standards and procedures
- Consistently demonstrates quality and effectiveness in work documentation and organization
- Professionally approaches situations in which conflict is present
- Garmin's Mission, Vision, Values and Quality Policy and enthusiastically exhibits enthusiasm and a desire to see Garmin succeed
- Associates are expected to integrate, use, and provide feedback on products, software and services in development when possible as part of their normal job responsibilities.
- Bachelor's Degree in Engineering, Marketing, or a related engineering or marketing field AND a minimum of five years' work experience in software and services development, engineering, marketing or analytical role OR an equivalent combination of education and relevant experience
- Outstanding academics (cumulative GPA greater than or equal to 3.0 as a general rule)
- Must demonstrate effective ability to lead, drive and influence cross functional teams
- Demonstrates domain knowledge and active participation in the markets served
- Must demonstrate a strong aptitude for consumer electronics devices and software applications
- Self-motivated and demonstrates a sense of urgency, commitment and focus on the right priorities in developing solutions in a timely fashion
- Must demonstrate a strong passion for Garmin, including its mission, applications, products, values and success
- Excellent written and oral communication skills to present data and product recommendations to Engineering and Marketing/Sales/Executive management
- Demonstrates proficiency using MS Office skills (PowerPoint, Word, Excel)
- Exceptional time management and organizational skills with a keen attention to detail
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
