Edge Data Center Technician I (Education)
Position Title: Edge Data Center Tech I (T2)
Company Summary:
Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role:
The Edge Data Center Technician role is an excellent introduction to the world of mission-critical network and facilities infrastructure. In this role, you will provide first-class support to Edge Data Center and Network customers within the 24 x 7 x 365 Network Operations Center (NOC) that serves as our front line for network, data center, and security issues. This position is responsible for responding to Edge Data Center support requests, resolving customer issues, and responding to and triaging alarms. Edge Data Center Technicians also support delivering new network services, data center customer installs, and troubleshooting. You'll be expected to interface frequently with customers and vendors, so excellent communication and organizational abilities are paramount. The right individual for this opportunity will have a passion for technology, be a thorough planner, and be detail-oriented. The Edge Data Center Technician must be able to work well in cooperative efforts but also be driven and take initiative on tasks that require independent work.
Responsibilities
- Respond to and resolve operational issues, alarms, and maintenance of Data Center Infrastructure using BMS/NMS and Physical Inspections
- Perform report/smart hands requests for customers & on-site access and assistance to customers
- Support partner teams internally (e.g.Field Ops, Fiber Eng. Data Prov, Sales/Sales Eng., Physical Security and Network NOC)
- Perform layer 1 installation work for new sales orders, disconnect/decommissioning orders & cable mining
- Inspect and accept daily inbound/outbound customer and internal shipments
Expectations
- Collaborative work done in a way that balances educated decision-making with measured speed of implementation.
- Ability to continuously prioritize long-term plans with short-term urgent response needs.
- Ability to influence conversations and work through building relationships, thoughtful framing of issues, and building influence through excellent work.
- Strong written and verbal communication skills with an ability to present complex information in a clear and simple format.
Education/Certifications
- High school diploma or equivalent
Experience/Minimum Requirements
- Familiar with Datacenter Critical Infrastructure/Environmental Systems (e.g. Power, Cooing, Life Safety, Monitoring/Alarming)
- Knowledge of network fundamentals including fiber optics, copper, basic protocols, and troubleshooting tools and methods
- Familiarity with computer/server hardware (RAM, CPU, Motherboard, BIOS, OS, Windows/Linux)
- Strong customer service and communication skills (written & verbal)
Organizational Relationship
Reports to: Manager, Edge Data Center
Working Conditions: This role falls into our office work model working in your assigned office and datacenter space. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
Compensation: A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Operations
