Guest Experience Ambassador (Administrative)
About Us:
Welcome to the Raleigh-Durham Airport Authority, where we operate RDU International Airport, a vital hub connecting North Carolina to the world. In 2024, our teamwork helped us serve 15.5 million passengers, generate a $24.1 billion economic impact, and our dedication to excellence has been recognized with a Top Five passenger satisfaction ranking in North America. We're a tight-knit team of over 400 employees where accountability and collaboration are our guiding principles, and safety is our top priority. Whether your role is indoors or outdoors, you'll be part of a supportive environment that values your contributions. We believe in investing in our people, offering competitive benefits and professional development to help your career take flight.
About You:
You embody core values that will play a pivotal role in connecting our community to places and the people who matter most. Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable. Your respect for colleagues and clients alike fosters a collaborative and positive environment. Your dedication to excellence in every task you undertake will elevate our brand's standards. Lastly, your team spirit will unite our efforts and amplify our collective success.
About the Role:
Are you ready to be on the front lines of creating a world-class airport journey? As part of our Guest Experience Department, you'll be the friendly face that welcomes travelers and ensures their flight through the terminal is smooth, safe, and memorable.
Think of yourself as part of our “in-flight crew on the ground”—your mission is to provide outstanding guest service, from answering questions to assisting with special needs, all while keeping health, safety, and cleanliness standards soaring high. Just like a pre-flight inspection, you'll perform routine checks of our facilities to make sure every detail is spotless, comfortable, and ready for takeoff.
Reporting to the Guest Experience Supervisor within the Commercial Management & Marketing Division, you'll play a vital role in maintaining a guest-focused culture that ensures every traveler's journey with us takes off on the right note.
If you enjoy helping people, thrive in a fast-paced terminal environment, and want to be part of a team committed to first-class service, then this role is your boarding pass to an exciting career in guest services! The shift for this role is 3:00 PM - 11:00 PM and schedules change every 4 months in a bid process.
Compensation:
- Maximum – Based on experience
- Minimum - $34,655.50
What You'll Do:
- Exercise diplomacy and interact effectively and courteously with airport guests and the public.
- Completes daily activities to deliver a guest-focused culture and a healthy, safe, seamless, and enjoyable experience to all airport guests, employees, and vendors.
- Provides proactive passenger assistance beyond the information desk area by staffing the mobile desk or by roving assigned areas, including ticketing, gate, and baggage claim areas in Terminals 1 & 2. Coordinates with team members for appropriate coverage.
- Reports any suspicious or unusual behavior and/or service interruptions that impact the guest experience to appropriate departments and personnel.
- Performs activities and program tasks that enhance the safety and well-being of RDU guests, vendors, tenants, and employees through the enforcement of airport terminal standards, including cleaning and disinfection, designed to minimize risk in Terminal 1, Terminal 2, and other designated areas, including the following:
o Completing daily in-depth terminal area inspections, restroom inspections and other inspections, as requested
*A detailed job description will be provided during the recruitment screening process.
What You Need:
Education:
Required
- High School diploma or equivalent
Experience:
Required:
- 1 year of work experience related to customer service
Emergency/Weather Status:
This position is considered Essential. This means this department and role are essential to operations and required to be on-site when there is an airport incident (emergency/weather) event.
Typical Work Hours:
The shift for this role is 3:00 PM - 11:00 PM and schedules change every 4 months in a bid process.
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Bid Shift Options (every 4 months) include:
- 1st shift: 4:00 AM – 12:00 PM
- 1st shift: 7:00 AM – 3:00 PM
- 2nd shift: 3:00 PM – 11:00 PM
- 3rd shift: 4:00 PM – 12:00 AM
- Shift requirement may include weekend days and/or holidays
Location:
- On-site RDU Airport Campus
RDU Benefits:
At the Authority, we appreciate you and care about your health, happiness, and future. Our benefits start on day one, including medical, dental, vision, tuition assistance, employee discounts, and perks like an on-site gym, a dedicated wellness team, and frequent company and team outings. For a full list of benefit offerings, check out the RDU.com Careers Page
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
