Relationship Manager -Credit/Collections (Finance)

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

This role is located at our Williamsville, NY facility. We offer a hybrid work schedule with 2 remote days per week.

Your Role:

• This role is integral to the success of collecting on VAR, RLR, ITAD & Mobility accounts by mitigating bad debt and meeting cash forecast as well as providing a positive customer experience.
• Responsible for review and actioning order release in two ERP's
• Collecting and order release for open A/R related to ongoing subscriptions, products and services.
• Work with medium level of supervision and have excellent customer engagement skills and collaboration skills that will drive timely collection of payments from customers and bring issues to close.
• Build and maintain customer relationships and consistently manage a portfolio in a way that has a positive impact on Company working capital and positive customer experiences, while mitigating bad debt.
• have the ability to release orders within SLA's and addresses order release escalations efficiently.

To Be Successful In This Role:

• Highly engaged in the business and has a drive to succeed.
• Success is measured by engagement, putting what is learned into practice.
• Effectively manage portfolios and have a high success rate to negotiate payments, collaborate to bring issues to close and release orders within SLA's.
• Have a growing knowledge of the business and is able to navigate with various other areas internally to bring issues to close, i.e. Customer Service, Sales, Vendor Management, Transportation.
• Successful in portfolio/tasks assigned and have excellent time and organizational management skills, can prioritize, identify issues and self-escalate as needed.
• Excellent peer team player skills and a positive viewpoint. This person is highly engaged in learning the Business and has a drive to succeed and effectively manages their portfolio with management/mentor oversight.
• A continuous preference to learn, embrace change and contribute time and ideas associated with the evolution of the Company and more specifically, the Credit Department. Ask questions and communicates ideas, volunteers for learning opportunities and volunteers for opportunities that will grow their knowledge.

What You Bring To The Role:

• 3 years of work experience preferably in a credit, collections or customer service role.
• High school diploma required
• Strong Customer Engagement Skills.
• Strong Communication Skills.
• Strong Organization Skills.
• Strong Microsoft Office skills; Excel.
• Proficiency in use of internal tools leveraged in day-to-day.

#LI-AH1

#LI-hybrid

The typical base pay range for this role across the U.S. is USD $53,500.00 - $85,600.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.