Overnight Front Office Manager - Embassy Suitesa D (Finance)
About the Role:
We are seeking a dedicated and experienced Overnight Front Office Manager to lead our front desk operations during the overnight hours. This role is essential in ensuring a smooth, secure, and welcoming experience for our guests while supporting our overnight team.
Key Responsibilities:
• Supervise and support overnight front desk staff, ensuring exceptional guest service.
• Manage guest check-ins, check-outs, and respond to overnight inquiries or issues.
• Complete and verify night audit reports and daily financial transactions.
• Act as the hotel's primary contact for emergencies and security matters overnight.
• Communicate effectively with other departments to ensure seamless shift transitions.
• Maintain a clean, organized, and secure front office environment.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
