Service Manager (Maintenance)
We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.
Service Manager
Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.
Service Manager
$55,000 & Up Depending on Experience!
Monday-Friday (No Weekends)
Essential Job Functions:
Developing and maintaining high levels of customer satisfaction; including listening effectively to customer's concerns and resolving any conflicts with customers (both internally and externally)
Keep accurate safety records, document service actions, lead discussions, and conduct meetings.
Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.
Direct and maintain the daily operations of the service department, focusing on expenses and profitability of the service department. Collaborate with company management to support and implement growth strategies
Other tasks as assigned by management.
Qualifications:
Minimum of three years' successful management experience, within the construction industry preferred.
Sufficient knowledge of modern management techniques and best practices.
Excellent organizational skills.
Results driven and customer focused.
High school diploma or equivalent.
Job Type: Full-time
Work Environment/Physical Demands:
Many working hours are spent sitting down and working on a computer but managing by walking around is a must.
Time will also be spent with the Service Advisors discussing technicians' times and quotes.
Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.
Answering the phone and speaking with customers and employees.
The noise level in the work environment is usually moderate but is right off the shop floor so can occasionally be loud.
Benefits:
Health, Dental, Vision, Life & Disability Policies
Employee Discounts
401K Plan with Company Match
Flexible Spending Account
Paid Holidays & Vacation
Training & Advancement Opportunities
Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered
We are always on the lookout for people who bring fresh perspective and life experiences to our team.
