Assistant Manager (Administrative)
TheAssistant Manager for the Scanning Department supports the day-to-day operations of the scanning team and provides leadership coverage in the absence of the department supervisor. This role helps oversee workflow, ensures productivity and quality standards are met, and supports adherence to client deadlines. The Assistant Manager also assists with training, addresses operational needs, and serves as a liaison between the scanning team and upper management, fostering a collaborative and professional work environment.
About Moore RMG
Mooreis a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest data, media, and marketingcompany in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.
Your Impact:
Provides guidance and support to Image Expeditors and ProcessorsEscalates personnel or performance issues to management as neededMonitor and maintain workflow for scanning operations, ensuring alignment with client deadlines and service-level agreementsAssign and distribute work based on team members skill sets and workload capacityPerform scanning, field correction, amount entry, and balancing tasks as needed to support team outputLead onboarding and training for new hires; provide ongoing peer mentorship and supportTroubleshoot and perform basic maintenance on scanning equipmentCommunicate production goals, status updates, and operational issues to the Image ManagerTrack production metrics, identify trends, and recommend improvementsContribute to the development and refinement of SOPs and workflow processesAct as a liaison between the scanning team and management, sharing feedback and team needsEnsure secure handling of client documents in line with company data security policiesPerform additional duties as assigned to support department objectives
Your Profile:
Skills & Competencies
Strong communication and organizational skillsDemonstrates strong reliability with consistent and punctual attendance.Effectively manages multiple priorities in a fast-paced environment.Receptive to feedback and able to follow instruction with accuracy and efficiency.Ability to lead by example and support a team-focused environmentProficient in data entry, scanning workflows, and document handling proceduresBasic mechanical skills for scanner maintenanceProblem-solving and critical thinking skillsAbility to work in a fast-paced, deadline-driven environmentProficient with Microsoft Office
Education & Experience
High School Diploma or GED requiredMinimum 3-year prior experience working in scanning or similar roleLeadership or peer mentorship experience preferred
Physical Requirements:
Stand for 75-80% of shiftOccasionally lift/move up to 50 poundsAbility to maneuver between departments at a minimum of 100 feet, maximum of 600 feet at a time. For approximately 95% of the timeModerate noise level due to equipment and team environment
Work Environment:
Collaborative team atmosphere focused on processing and depositing mail.Moderate noise level.Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
How Well Support You:
Competitive salary.Comprehensive benefits package, including medical, dental, and vision.Retirement savings plan with company match.Paid time off and holidays.Opportunities for professional growth and development.
Why Join Moore RMG?
At Moore RMG, we value our employees and provide opportunities for growth and development. Our work environment is casual yet mission-driven, supporting over 300 of the nations best nonprofits. Joining our team means making a meaningful impact every day while being part of something greater.
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