Administrative Assistant (Administrative)

Job Summary:

The Receptionist is responsible for greeting visitors, answering phones, assisting the management team, and helping meet the needs of our residents with excellent customer service. The Receptionist is accountable for creating a positive first impression to all individuals that walk through the front doors of Primrose.

Job Duties:

• Greets visitors, vendors, and residents in a cheerful and upbeat manner and with excellent customer service and respect.
• Handles incoming telephone calls in a professional and courteous manner, directing them accordingly and taking messages as needed.
• Maintains and protects the confidentiality of resident information.
• Keeps the front office area neat and organized.
• Assists with general office duties such as copying, filing, mailing and other clerical duties.
• Performs customer service functions by answering frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.
• Attends required in-service training sessions and orientations as assigned.
• Assist with serving meals to residents in accordance with their dietary needs and preferences, following community dining standards.
• Performs any other duties or special assignments as directed by the Executive Director.

Qualifications and Experience:

• High School diploma or GED preferred.
• Excellent interpersonal, organizational and communication skills.
• Working knowledge of computers, including Microsoft Word and Excel preferred.
• Must be able to read, write, and speak the English language.

Physical Requirements:

• Prolonged periods with standing and walking, Must be able to navigate efficiently around the building.
• Must be able to reach, stoop, bend, carry and manipulate various items.
• Must be able to lift 15 pounds.
• Adhere strictly to rules regarding health and safety and be aware of all company related practices and policies.
• Able to comply with Personal Protective Equipment requirements, as established by the community.

Primrose Standards:

• Comply with all Primrose policies and procedures.
• Report on-the-job injuries to the supervisor or manager as soon as practicable.
• Establish and maintain constructive working relationships with co-workers, residents, families, referral sources, and visitors.
• Maintain confidentiality of verbal and written information pertaining to residents, co-workers, and families in the community (see Executive Director for HIPPA Privacy Act).
• Promote and represent PRIMROSE RETIREMENT in a positive way.
• Maintain professional appearance, dress, and good personal hygiene during working hours.