IT Support Level 1 (Project Management)
IT Help Desk Specialist
Wagner Equipment Co. – 18000 Smith Road Aurora Colorado 80011
Pay Range: $20.00 - $22.00 per hour
Schedule: Full-time, In-Office (No Remote Work)
About the Role:
Wagner Equipment Co. is seeking an organized, customer-focused IT Help Desk Specialist to join our Information Technology team. In this in-office role, you will be the first point of contact for internal users experiencing technical issues and will play a key part in ensuring the smooth operation of our systems and equipment. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering excellent service, we'd love to meet you.
What You'll Do:
- Serve as the first level of technical support for hardware, software, system, and printer issues
- Manage incoming Help Desk calls and tickets, ensuring prompt and accurate responses.
- Reset passwords, update user accounts, and assign support tickets to IT technicians.
- Set up, configure, and update company iPads and track related assets.
- Track and manage inventory for PCs and IT equipment.
- Perform quality control audits on equipment prior to deployment.
- Maintain records of all IT assets and equipment recycling.
- Assist the Communication Systems Support Specialist as needed.
- Distribute daily reports and handle routine administrative IT tasks.
- Complete additional tasks and projects assigned by IT management.
What You'll Bring:
- High School Diploma or GED required.
- 1+ years administrative or clerical experience.
- 3+ years customer service experience; technical support experience preferred.
- Strong organizational and problem-solving skills.
- Excellent verbal and written communication.
- Proficiency in Microsoft Word and Outlook.
- Ability to prioritize tasks in a fast-paced environment.
Work Location:
- This is a full-time, in-office position. Remote work is not available for this role.
Physical Requirements:
- Primarily office-based with frequent sitting, walking, and computer use.
- May occasionally lift up to 25 pounds.
Why Join Wagner Equipment Co.:
- Paid Time Off (PTO) & Company Paid Holidays
- Medical, Dental & Vision Insurance
- Life and AD&D Insurance
- 401K Savings Plan
- Tuition Reimbursement
- Employee Assistance Program (EAP)
About Wagner Equipment Co.:
At Wagner Equipment Co., we're committed to working as "One Professional Team" to serve our customers, support our communities, and foster a workplace where employees can thrive. We value integrity, teamwork, and excellence in everything we do.
Equal Opportunity Employer:
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Corporate Functions
