Home Care Intake Coordinator (Bilingual-Spanish) (Personal Services)

1. Operational Understanding: Possess a comprehensive understanding of the day-to-dayoperations within the Intake department.2. Problem-Solving: Use problem-solving skills to define issues, collect data, establish facts, andfacilitate their resolution.3. Computer Proficiency: The candidate must be able to perform various computer functions andassist with communication between departments and overall office operations.4. Team Collaboration: Foster a teamwork environment, actively promoting collaboration amongteam members.5. Punctuality: Demonstrate punctuality and readiness to work at the assigned start time.6. Efficiency: Maintain efficient methods to ensure that daily responsibilities are carried outroutinely.7. Major Incident Reporting: Report major incidents to the Supervisor of Intake or Director ofOperations promptly.8. Fill-In Support: Be ready to fill in for colleagues in the Intake Department when necessary.9. Telephone Etiquette: Answer phones professionally and in a timely manner.10. Patient Satisfaction: Monitor patient satisfaction and promptly inform the appropriatedepartments of any patient complaints.11. Information Accuracy: Ensure that the Coordination Department receives accurate informationwhen entering new cases.12. Privacy and Compliance: Respect patient and employee rights and privacy, maintain thesecurity of protected information, practice ethically, and adhere to the agency's complianceprogram and privacy policies.13. Additional Tasks: Complete any other tasks the Supervisor of Intake and Director ofOperations assign.