Permit Technician Supervisor - Community Development (Finance)

NOTICE TO APPLICANT
This position will close at 12:00AM MST on the End Date.

You must ensure your application reflects the correct and current information for your work experience, hours worked per week per position, education, personal information, etc.

Only the information provided on this application is evaluated when determining compensation.

Job Description

PURPOSE SUMMARY.

Under general supervision of the County Building Official, responsible for the supervision of the permit technician staff to include overseeing operations, planning and permit intake for the daily activities of the Building Services Division. Provides oversight and ensures duties are performed in accordance with applicable laws, ordinances and building regulations. Plans, organizes, and coordinates a wide variety of complex and confidential functions in support of the Building Services Division. Serves as the primary contact for permit tracking and plan review software including suggesting improvements, submitting work tickets with the vendor, preparing SOP's, and preparing training materials; provides training to staff and other departments.

ESSENTIAL DUTIES.

1. Supervise and Coordinate Operations

• Supervise front-line staff to ensure excellent customer service and efficient delivery of services.
• Coordinate daily activities related to permitting, development review, customer inquiry response, appointment scheduling, personnel tasks, and project administration.
• Promote effective business practices that support streamlined, timely, and cost-effective service delivery.
• Model professionalism and public service in all internal and external interactions.

2. Deliver Customer Service and Resolve Issues

• Manage customer and staff interactions to maintain a responsive and professional service environment.
• Serve as a department resource by addressing technical questions, providing accurate information, and guiding users through services and systems.
• Resolve customer complaints and service issues. Coordinate responses to high-priority inquiries and track follow-up actions.
• Monitor issues related to county directives and ensure timely and appropriate staff response.

3. Lead and Manage Staff

• Provide leadership, coaching, and direction to assigned personnel.
• Train new and existing employees to maintain service and performance standards.
• Monitor staff performance, provide timely feedback, and complete evaluations.
• Address performance concerns, schedule work assignments, and recommend staffing actions as needed.
• Promote accountability and alignment with department goals and policies.

4. Manage Systems and Records

• Serve as primary contact for permit tracking and plan review software. Coordinate enhancements, vendor tickets, SOPs, and user training.
• Maintain statistical data related to plan reviews and permit activity for use in reports and presentations.
• Update and maintain forms, procedures, and internal directives related to permitting, code enforcement, and development standards.

5. Provide Departmental and Budgetary Support

• Assist with budget preparation and monitor expenditures for assigned division activities.
• Prepare reports, documents, and supporting materials aligned with department objectives.
• Represent the department at development-related meetings and public hearings.
• Coordinate internal processes and contribute to continuous improvement efforts.

6. Demonstrate Core Competencies

• Prioritize customer needs and build strong service relationships with the public and staff.
• Apply technical knowledge and operational expertise to perform duties effectively.
• Promote collaboration and team alignment to achieve successful outcomes.
• Manage time and tasks effectively, balancing urgent needs with long-term objectives.

ADDITIONAL DUTIES. Other duties as assigned.

QUALIFICATIONS.

A. Education. Associate degree from an accredited college or university in business management, construction or related field is required.

B. Experience. Three (3) years of increasingly responsible customer service experience in a building permitting, inspections, and licensing environment is required. Two (2) years supervisory experience required. Bilingual (English/Spanish) is required.

C. Education/Experience substitution. In accordance with County Policy.

D. Licenses/Certifications. Must possess ICC Permit Tech certification. Valid driver's license. Must maintain a valid driver's license and an acceptable driving record in accordance with County policy. ICC Permit Specialist certification preferred.

E. Other (e.g., post-offer medical exam, polygraph, background check, driver's license record, etc.). Must pass pre-employment background and driving record check.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION:

Knowledge of:

• Municipal building permitting functions, codes, and development review processes.
• Local government operations and customer service best practices.
• Records management principles and practices.
• Basic supervisory practices, including delegation, performance management, and staff development.
• Office administration, workflow coordination, and documentation standards.
• Budget tracking and operational planning in a public sector environment.
• Software systems used in permitting, inspections, and plan review.
• Microsoft Office applications, including Microsoft Bookings.
• GIS platforms and Adobe products.

Skill in:

• Operating and navigating permitting software and electronic plan review systems.
• Using Microsoft Office Suite (Word, Excel, Outlook) and Microsoft Bookings to support scheduling and communication.
• Applying GIS tools to support development review and service delivery.
• Using Adobe products to create, edit, and share documents and training materials.
• Communicating professionally and courteously with customers, staff, and leadership.
• Troubleshooting customer service issues and providing responsive, solutions-oriented support.
• Preparing clear reports, correspondence, SOPs, and training guides.
• Coordinating staff and operational tasks under tight timelines and shifting priorities.

Ability to:

• Establish and maintain effective and cooperative working relationships with coworkers, leadership, external agencies, and the public.
• Interact diplomatically to ensure compliance with regulations while maintaining positive customer relations.
• Deliver high-quality service in a fast-paced environment with frequent interruptions and competing priorities.
• Maintain accurate records and track data for operational reporting.
• Communicate clearly, both verbally and in writing, across technical and non-technical audiences.
• Lead and support a diverse team through coaching, feedback, and accountability.
• Represent the department in meetings, training sessions, and public forums.
• Demonstrate a strong commitment to public service, professional integrity, and continuous improvement.

Compensation Range
$23.53 - $38.19

Doña Ana County is an Equal Employment Opportunity Employer. It is our policy to abide by all federal and state laws prohibiting employment discrimination on the basis of a person's race, color, religion, age, national origin, sex, disability, serious medical condition, genetic information, ancestry, spousal affiliation, gender identity, sexual orientation or any other unlawful criteria, except where a reasonable Bona Fide Occupational Qualification exists.

Doña Ana County will make reasonable accommodation(s) for the known physical or mental limitations of an applicant with a disability, upon request, unless the accommodation(s) would cause an undue hardship on the operation of the County. Please see http://www.donaanacounty.org/ada/ for our Public Notice and to get the Testing/Interview Accommodation Request Form or call 575-647-7210 for assistance.