Aircraft Cleaning Department Supervisor | KSNA (Maintenance)

Clay Lacy Aviation is looking for a strong, experienced Aircraft Cleaning Department Supervisor for our full- Aircraft Cleaning service at Santa Ana airport (KSNA). If you meet the minimum requirements in this job description and are goal-oriented, dedicated, proactive and enjoy a customer-centric culture, we would be delighted to get to know you better.

You will be supervising all the following shifts:

• Weekday Shift (Monday – Friday)

• Swing Shift (Monday – Friday)

• Weekend Shift (Friday – Monday) 

Position Summary

The Aircraft Cleaning Department Supervisor is responsible for the efficient execution of the work scope and the cleaning, detailing, preventive maintenance, and brightwork polishing, performed under the authority of the Clay Lacy FAA Certificated Repair Station. Supervise all employees and all shifts in the Clay Lacy Aircraft Detailing department. Support the department manager with the daily administrative duties. Promote the Clay Lacy Aviation vision, mission, and values to create a positive team environment that raises the level of safety, service and value for our customers and employees.

Responsibilities

• Supervise all shifts and cleaning staff.

• Train new employees on cleaning techniques.

• Maintain quality assurance of all aircraft cleaning.

• Schedule, plan and implement all aircraft cleaning tasks.

• Communicate with customers, maintenance controllers, flight crews, and appropriate employees for scheduling all aircraft cleaning.

• Order and maintain all aircraft cleaning supply.

• Participate with management on staff reviews.

• Support and implement policies, procedures, and goals from management staff.

• Conduct interviews of potential candidate for employee

• Meeting with new clients to drive sales.

• Support the duties of the Manager during their absence.

• Other duties and tasks as assigned.

Competencies and Skills 

• Create strong customer relations and deliver customer-centric solutions. 

• Take on new opportunities and challenges with a sense of urgency and enthusiasm. 

• Work collaboratively with others to meet shared objectives. 

• Communicate with a clear understanding of the needs of varied audiences and modes. 

• Gain the trust and confidence of others through honesty, integrity, and authenticity. 

• Ability to prioritize and organize workflow 

• Excellent verbal and written communication skills. 

• Able to multi-task. 

• Known for working well with all levels of management, staff, clients, and vendors. 

• Able to handle sensitive documents in a very confidential manner. 

• Demonstrated analytical and critical thinking skills. 

• Able to take the initiative and execute assigned tasks in a timely and flawless manner. 

• Strong teamwork acumen with a profound ability to work under extreme pressure. 

• Strong passion for working in a fast paced and result oriented environment. 

• Exceptional interpersonal skills. 

• Committed to always providing excellent customer service. 

• Team-oriented dedication to great customer service and the ability to inspire that commitment in others. 

• Thorough knowledge of the general aviation cleaning industry, aircraft makes and models. 

• Strong understanding of safety training and risk management. 

Skills and Abilities 

• Ability to prioritize and organize workflow 

• Excellent verbal and written communication skills. 

• Able to multi-task. 

• Known for working well with all levels of managers, staff, clients, and vendors. 

• Able to handle sensitive documents in a very confidential manner. 

• Demonstrated analytical and critical thinking skills. 

• Able to take initiative and execute assigned tasks in a timely and flawless manner. 

• Strong teamwork acumen with a profound ability to work under extreme pressure. 

• Strong passion for working in a fast paced and result oriented environment. 

• Exceptional interpersonal skills. 

• Committed to providing excellent customer service at all times. 

• Team-oriented dedication to great customer service and the ability to inspire that commitment to others. 

• Thorough knowledge of the general aviation cleaning and detailing industry, aircraft makes and models, and ground support suppliers. 

• Strong understanding of safety training and risk management. 

• Computer skills and data entry. 

• Pass pre-employment drug testing and background checks. 

Position-Specific Skills  

• Aircraft Detailing/Cleaning and additional duties: 

• Travel to all remote job locations 

• Full Exterior & Interiors detailed cleaning/wipe down 

• Interior deep cleaning  

• Leather detailing 

• Carpet cleaning & shampoo  

• Bright work polishing 

• Protect, prepare, clean aircraft interior/exterior before and after maintenance event 

• Hangar/Shop organization and cleaning (Under 6S initiatives) 

• Upkeep and storing aircraft cleaning equipment  

• Ordering and storing cleaning consumables (i.e. towels & chemicals)  

• May include other duties as required. 

• Must have a valid C Class Driver's license with a clean driving record.  

Required Education and Experience  

• High School / GED 

• Minimum of 3+ years experience in both inside and outside cleaning of aircraft and supervision of a staff of at least five (5) employees or a combination of training, education and experience that is equivalent to two years experience and provides the required knowledge and abilities.
• General knowledge of the methods, materials and equipment used in external and internal aircraft cleaning.
• Strong interpersonal and communication skills.
• Must be available to work flexible hours.
• Ability to perform a variety of manual tasks; follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others.

**All applicants must submit to a pre-employment drug screen and background check**

Disclaimer Statement  

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description may not cover or contain a comprehensive listing of all assigned activities, duties, or responsibilities, and may be amended at any time. Employees may be required to perform other job-related assignments as requested. 

Americans with Disabilities Act (ADA) Statement 

In compliance with the Americans with Disabilities Act (ADA), Clay Lacy Aviation provides reasonable accommodation when requested by qualified individuals with disabilities unless such accommodation would cause an undue hardship. We encourage both prospective and current employees to discuss potential accommodations with a representative of the Office of Human Resources. 

Equal Employment Opportunity (EEO) Statements  

Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Salary Minimum: 31.55Salary Maximum: 38