Assistant Community Manager (Administrative)
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.
In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
- 3 Weeks of Paid Time Off
- Medical/ Dental/ Vision
- 401(k) + company match
- Birthday Paid Day Off
- BH Gives Back (Paid Volunteer Time Off)
- 13 Paid Holidays
- BH Paid Leave
- Sabbatical
- Education Reimbursement
- Employee Assistance Program
Position Summary:
- The Assistant Community Manager is responsible for assisting in all operational duties of the Community Manager, including, but not limited to, reporting, rent processing, and overseeing the community and community staff in the Community Manager's absence. Exhibits a solid commitment to the service needs of all customers and represents the company in a professional and courteous manner.
Essential Job Functions:
- Assists with daily and month-end reporting, including accurate reporting on resident ledgers.
- Responsible for posting rent, collection on delinquency, the eviction process, creating/posting POs, and daily deposits.
- Post notices to vacate and other community communication as needed.
- Secures and manages lease renewals and prepares new lease paperwork for approval. (applies to locations without a renewal specialist only).
- Physically walk and inspect the community daily, addressing issues and verifying property conditions meet company standards.
- Responsible for checking, responding to and documenting community and individual emails, voicemails, and text messages.
- Assist in hiring and training of new team members as needed.
- Monitors resident satisfaction through various methods of communication.
- Develops and maintains knowledge of the property and competitors in the area.
- Oversees property operations and staff in the Community Manager's absence.
- Assist with leasing job duties, including touring prospective residents and preparation of lease agreements, as directed to meet business needs.
- Responsible for posting all charges to resident and non-current resident accounts.
- Complete pre and post-move-out inspections to assess for damages.
- Complete final account statements and ensure balances are sent to collections or refunds processed per BH policies.
- Other duties as assigned.
Minimum Qualifications/Skills:
- Previous property management industry experience.
- Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.
- Effective computer technology skills and basic knowledge of MS Office Suite.
- Effective oral and written communication skills.
- Ability to handle multiple projects and thrive in a fast-paced, competitive environment.
- Previous bookkeeping/account reconciliation experience.
- Knowledge of Yardi Voyager/CRM experience.
Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.
Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
- Operation of a motor vehicle onsite, if applicable.
- Exposure to all weather conditions.
- Lifting at least 20 pounds.
All BH employees are expected to always conduct themselves in a professional manner, perform the tasks delegated by supervisors, and observe and support the company's policies and procedures.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. This job description does not provide an all-encompassing list of duties, there may be a need to perform other duties as assigned. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments). Employees in this position must be able to perform the essential functions of the job with or without reasonable accommodation. Requirements may be subject to possible modification to reasonably accommodate individuals with a disability. BH Management Services reserves the right to add or change responsibilities at any time in order to meet business and organizational needs.
BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
