User Experience Research Advisor (Finance)

Provides expert content/professional leadership on complex Product Strategy assignments/projects. Drives the development of product definition and solution plans to optimize the company's product portfolio. Evaluates business opportunities to define and optimize the product portfolio and solution alternatives through analysis and understanding of targeted markets, market trends, new technology, customer business issues and the competitive environment. Establishes strategies for a product. Develops new product value propositions and targeted feature sets. Assists in the development and implementation of operational guidelines and objectives for the product portfolio. Designs, executes, and manages projects. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders. Focuses on providing thought leadership within Product Strategy but works on broader projects, which require understanding of wider business. Recognized internally as a subject matter expert.

Duties

• Apply experience, knowledge of social science, design, and ecommerce best practices to identify both tactical and programmatic research needs. Define testable hypotheses that are relevant to the business and design approaches to address general user experience and product marketing questions.
• Develop research plans and recruitment criteria with stakeholder input.
• Collect research data using a broad range of methods (e.g. moderating interviews, usability, focus groups, contextual evaluations, diary studies; design and program surveys) directly, in collaboration with other research staff, or using vendors.
• Present findings and implications (from a single study or a combination of multiple studies and/or data sources) to stakeholder audience.
• Work closely with various stakeholders (e.g. product, design, development) to produce high quality, innovative designs that leverage research insights.
• Be a customer advocate, with a familiarity of competitive experiences and Express Scripts research findings that you are able to apply toward expert evaluation of internal products and ensuring teams have a clear picture of the end user experience.
• Investigate and socialize new technology, processes, and/or research approaches.

Skills

• 5+ years UX research experience
• RITE testing experience
• Experience using a variety usability methods for both remote and in-person research, including: card sorting, heuristic evaluation (formal and informal), cognitive walkthroughs, participatory design / co-creation workshops
• Ability to manage a research project from end-to-end including eliciting stakeholder goals, study design, screener development and recruiting management, test moderation, data analysis and reporting
• Strong written, verbal, and presentation skills
• Ability to support multiple simultaneous projects and product teams

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 104,800 - 174,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.