Matthews International Corporation

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Customer Service Representative (Finance)



POSITION SUMMARY

The Customer Service Representative is the communication link between customer/sales/production and provides high level, professional customer service by responding to customer inquiries by telephone, email, written communication or personal contact to provide product/services information and to resolve mostly routine and some non-routine, more complex problems and requests with accuracy and efficiency.

JOB RESPONSIBILITIES

  • Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.
  • Identify and assess customers' service needs and refer to other service or technical departments for follow up or additional information as needed.
  • Ensure order instructions and information are submitted accurately and per customer specifications.
  • Maintain current and accurate order entry information in all required software programs.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

  • High School Diploma or GED
  • Associate Degree or equivalent from two-year college or technical school preferred.
  • 3+ years of previous customer service experience preferred; or equivalent combination of education and experience.
  • Occasional travel either locally, nationally, and/or internationally may be required.
  • High degree of proficiency MS Office Suite, Outlook & Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning) Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management.
  • Self-motivated with critical attention to detail, deadlines and reporting.
  • Ability to work overtime as necessary.

PHYSICAL ASPECTS / WORK ENVIRONMENT

  • Regularly required to stand; walk; sit; and talk, hear and see.
  • Occasionally lift and/or move up to 10 pounds.
  • Reasonable accommodations may be made to enable individuals to perform the essential functions.

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